• Staff - We only employ telephone agents and receptionists who can offer at least the same level of professionalism, efficiency and quality that you would want to see in your own staff.We achieve this through quality training, and also through retaining staff members. We pride ourselves in having a low turnover of staff, which means they have greater experience than the average Call centre with more transient staff. We feel this makes us "The Better Answer".
  • Customized Accounts - We understand the need for your account to be fully customized in such a way that each and every one of your callers feel they are being contacted by a member of your own staff.Our aim is to be invisible, in a way. We want to appear perfectly normal to your callers, and not the company Call centre, or answering service. We fully understand that the more seamless and invisible our service is to your callers, the more trust they will have in you, and your business will flourish as a result.
  • Affordability - We know that you will only really consider our service if we can demonstrate that you will realize significant savings by using us, over having your own in-house staff member.We make this possible and easy for both large clients and small clients. Small clients will probably see the greatest savings, as we can act as your virtual office at a fraction of the cost of having an in-house staff member.For large clients we can also offer big savings through acting as an overflow and backup service to assist you with spikes at busy times. You can also benefit from not having staff constantly manning phone lines, or being off sick or on holiday. You won’t have to pay out benefits to them either, leaving you free to concentrate on providing your clients with a great service.
  • Capture Opportunities - When an office closes at lunch time for an hour, and then at 5pm for the night, opportunities can be lost. This situation is exacerbated even more when a business closes down completely over times like Thanksgiving, Christmas, New Year, July 4th, and for other important times.If you manage to capture just one important call per week that would otherwise be lost, that resulted in increased sales, it could be enough to pay for your Call centre costs for the rest of the month – or even perhaps for the entire year.With a Call centre answering service you are effectively hanging a sign on your business door that says, “Open for Business All Hours, Every Day!” You will have lifted all limitations on clients getting in touch with you at times of their choosing.After all, the customer is always right, and if they choose to contact you on Christmas Day, just as you sit down to your Christmas lunch with your family, isn’t it only fair to them that they actually make contact with your business? With Answering Service United they can!
  • Longevity - Since we started in business in 1989, we have not had any turnover of ownership. We have kept the same management in all that time too. That demonstrates our level of experience, and with experience comes understanding and dedication.We know and fully understand this business. We know what you want and what you need. We can show you how to improve communications with your valued clients, your most important asset. Will you let us?